Jane called the show: she gets the “blue screen of death” when she boots her (Dell) Windows XP desktop computer, and a message regarding “helpcenter”…
Without more specific details (error messages, behavior, etcetera) my best recommendation is to look at (an article written for Windows Millennium)…
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up…
“Error Message When You Start Windows Me Help: The File Helpctr.exe Is Not Found”