"sticky keys"

George called asking for help with a “locked keyboard”: he had held down some keys, and now is having problems using the keyboard.

(We did not have a lot of time left in the show so we took his telephone number, and I called him at a later time.)

After talking with George and his wife, I thought “Sticky Keys” may have been enabled. I was correct.

Look for an icon in the system tray

cannot reply to e-mail messages

Mary said she was having problems replying to her e-mail: she cannot (in her reply) quote the message she received, and it is possible that the cursor does not appear in the message window when she is creating a message.

Her Internet Service Provider is People PC.

We were not able to get as much information from her as we would have liked…IF she is using a People PC e-mail account, she can try to use the People PC webmail interface.

(There are many more time consuming things I can think to look at…)