Back in January a Recall was Expanded for Batteries due to the possibility of damage, fire to devices. The Batteries affected are lithium-ion batteries for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31)
For More Information on this recall and what it means to you be sure to check out the special webpage at HP to see if your battery is included in the recall – that address is http://www.HP.com/go/batteryprogram2018
You will also find info on how to enable “Battery Safety Mode” if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
I have been through the recall scenario some years ago and HP was fantastic on how they handled it and got a replacement quickly out. This Recall notice posted on the United States Consumer Product Safety Commission website is of importance due to reports of these battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage.
For More Information you could also call HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday
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